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ZENJOB / CASE STUDY

Adaptive Hiring.

Making job requirements more flexible during peak seasons — without compromising quality.

104Shortage areas identified across regions and roles
80%Of customers were open to relaxing requirements
+35%Shift coverage where flexibility was introduced
01 / THE GOAL

The goal.

Tackle staff shortages during peak seasons by making job requirements (e.g., language/skills) more flexible — without compromising quality.

Diagram comparing the current state of 100 shifts with 30 students available against a target of 100 shifts with 120 students available
Current state vs. target state.
02 / TEAM SETUP

The team.

  • Design & ResearchLed UX strategy, RITE testing, Maze studies, customer visits
  • PM & Biz OpsScoped requirement logic, validated customer needs
  • Account ManagersProvided real-time shift feedback and manual overrides
  • Frontend DeveloperBuilt customer-facing UI in-app
  • Internal Tools EngineerImplemented flexible controls using Retool
03 / TESTING & ITERATION
Usability testing board with Maze heatmaps, flow iterations and a task completion funnel
Maze studies, heatmaps and flow iterations.
04 / THE INTERFACE
Final interface showing standard and flexible talent requirements side by side
Standard and flexible requirements in the final interface.
05 / THE OUTCOME

The outcome.

Improved satisfaction from both customers and account managers — and more shifts filled where flexibility was introduced.

“I’d prefer less skilled students over no help at all.”

WANT THE FULL STORY?

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Curious about process, KPIs, or design evolution? Just drop me a message.

juliaburjadesign@gmail.com