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ZENJOB / CASE STUDY

Priority Access.

Rewarding reliable Zenjob workers with instant job access — no approvals, no delays.

01 / THE GOAL

The goal.

Reward reliable Zenjob workers with instant job access — no approvals, no delays — to boost satisfaction and improve shift fulfillment.

02 / TEAM SETUP

The team.

  • Design & ResearchLed UX, surveys (Maze), interviews, prototyping
  • PMScoped feature, set metrics, managed rollout
  • Mobile EngineersReviewed edge cases, implemented UI/logic
  • DataTracked usage & impact
  • OpsFlagged top workers, coordinated employer trial
03 / TESTING & ITERATION
Research design board comparing three instant-booking treatments with a grouped bar chart and attention heatmaps
Three treatments compared, with attention heatmaps.
04 / THE INTERFACE
Mobile job feed and job details screen showing the instant booking tag
Job feed and job details with the winning tag.
05 / THE OUTCOME

The outcome.

  • +19% returning user engagement
  • Higher booking rates and shift fill success
  • Increased user satisfaction
WANT THE FULL STORY?

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Curious about process, KPIs, or design evolution? Just drop me a message.

juliaburjadesign@gmail.com